Spam, malware, and abuse

Agentry does not expose a separate spam labelling API (for example, an “include spam” flag on every list endpoint). Instead, protection is layered: we enforce acceptable use in our Terms of Service, and mail to and from the Service travels over industry-standard email infrastructure that applies its own rate limits, reputation checks, and abuse controls. Many email platforms describe similar behavior because a large share of filtering happens in the networks that actually move mail, not only in the product you call over HTTP.

Outbound mail

We may throttle or pause sending when we detect unusual volume, abuse patterns, or risk to other customers. Carriers and delivery networks may also reject, delay, or rate-limit messages—especially when list hygiene is poor (high bounces or complaints) or when content triggers automated safeguards. Those actions can occur even when your request to us succeeded technically.

Inbound mail

By the time a message appears in your inbox through the Service, it has already passed through the same kind of carrier-side checks that protect most internet email. We do not promise a dedicated in-product malware scanner on every message path; obvious abuse and dangerous payloads are often mitigated before or during delivery. Regardless, we may still suspend or terminate accounts that send spam, phishing, or malware, as set out in the Terms.

Your responsibilities

• Comply with applicable anti-spam law and our Terms.
• Keep bounce and complaint rates low so the Service stays healthy for everyone.
• Treat deliverability and abuse signals seriously; repeated problems may lead to account suspension or termination (see Terms).

For how we enforce this in contract, see the Anti-Spam Policy and Delivery networks sections in the Terms of Service.